Consumer Grievance Redressal
Coffers Finvest Limited is committed to transparent, prompt, and courteous resolution of customer queries in strict adherence to RBI Master Directions on Fair Practices Code for NBFCs.
Consumer Grievance Hierarchy
Customers may register complaints through our designated department or escalate unresolved issues directly to the Nodal Officer.
Consumer Grievance Dept.
Coffers Finvest Limited (formerly GSB Finance Limited)
How to Register:
Submit your concern in writing, by phone, or email quoting your Loan Account Number (LAN), registered phone, and details of the complaint.
Mr. Vivek Singhal
Nodal Officer – Consumer Grievance
When to Escalate:
If your grievance is not resolved within the defined timeline or if the resolution provided by Level 1 does not meet your expectations.
Reserve Bank of India — Integrated Ombudsman Scheme
Statutory recourse under the Reserve Bank - Integrated Ombudsman Scheme, 2021
If the complaint is not redressed within a period of 30 days from the date of receipt, or if the customer is dissatisfied with the resolution provided by the Nodal Officer, the customer may lodge a complaint with the RBI Ombudsman:
Postal Communication
Centralised Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Contact Centre
Toll-Free Helpline: 14448 (9:30 AM to 5:15 PM, Mon – Fri) or email crpc@rbi.org.in
Lending Service Provider (LSP) Redressal Coordination
Fair resolution for loan products originated through our lending partner CreditSea
Coffers Finvest Limited engages authorized Lending Service Providers (LSPs), including CreditSea, in full compliance with the RBI Digital Lending Guidelines (2022). Customers availing credit facilities through digital applications have access to dual grievance support:
LSP In-App Grievance Desk
Borrowers can raise queries directly within the CreditSea personal loan mobile application helpdesk for application processing, technical verification, or repayment updates.
Regulated Entity (RE) Redressal
As the underlying Regulated Entity (NBFC), Coffers Finvest Limited retains primary responsibility for fair customer treatment, loan sanction transparency, and final grievance redressal.